Shipping and Fulfilment Policy
We deliver to most areas of Klang Valley, including all of Subang, all of Shah Alam, all of PJ & KL (including Cheras & Ampang), Puchong, Setapak and Gombak. For other areas not shown or mentioned, special deliveries can be arranged. If you are not sure about your area, please email us at firstname.lastname@example.org
We deliver EVERYDAY between 10am to 8pm Monday till Saturday. Daily order cut-off time is 2.00p.m for next-day delivery. Our delivery is by third party logistic company and the delivery is from our shop at MAEPS at Serdang to your doorstep in Klang Valley for only RM 15.00. However, we are currently only offer free shipping on orders that are RM200.00 or more.
For Apartment Buildings, Condominiums and such buildings, the shipment maybe left by the courier at the front desk or with the security. If so, it is your responsibility to get the shipment from them in a timely manner before the products spoils. We recommend getting it right away to put it a fridge & /or freezer.
The weight of the fish we sell on Pier 33 Seafood & River fish Mart is gross weight, i.e. Kilograms; we will do our best to get the weight as close as possible to the weight ordered. The weight of the fish delivered to you will be roughly 15 to 20% less than the gross weight. (Weight of scales & guts removed)
Pier 33 Seafood & Riverfish reserves Mart the right to supply goods with a weight difference. In some cases, it may be impossible to ship the exact amount but it will be within reasonable and acceptable variance.
There are many factors that can influence our inventory, there may be times when a product is unavailable or on back order, this is especially true for the fresh fish or seafood item. If that is the case with that item on your order, we will email you to see if you would like to wait or to get refund on that item.
Prices are subject to market conditions. Due to the nature of the products sold, please note that the prices on Pier 33 Seafood & Riverfish Mart may be fluctuates every other day. Prices may vary greatly due to festive seasons & bad weather conditions. We reserve the right to cancel any order at any time.